Contact Center


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Opened in 2009, ABVI’s state-of-the art, LEED certified Contact Center was born out of the former Rochester Housing Authority Building and is now home to a team of employees dedicated to providing world-class customer service.

The first program of its kind to be honored as a National Industries for the Blind Center of Excellence, ABVI’s Contact Center has consistently demonstrated overall and ongoing excellence in operations, technology, training, contract procurement, corporate and community partnerships and, most importantly, in offering challenging and rewarding career opportunities for people who are blind or visually impaired.

Contact Center employees who are blind and visually impaired work along side those who are sighted to deliver a high quality product and meet stringent government standards 24 hours a day, 7 days a week. This hard work and focused commitment to stellar customer service has distinguished ABVI’s Contact Center as the preferred source for New York State telecommunication contracts.

ABVI’s Contact Center is also the hub for inbound calls to the United States Environmental Protection Agency’s Lead hotline.